Frequently Asked Questions > General Questions

1. What is a deductible? A co-payment?
2. Who is responsible for paying my bill?
3. What other bills will I receive?
4. Did you bill my correct insurance?
5. What is pending with my insurance?
6. What do I owe?
7. Did you receive my payment?
8. Why didn't my insurance pay?


1. What is a deductible? A-co-payment?
  • A deductible is the initial amount of "covered" health costs that you pay before your insurance plan begins reimbursement. A deductible is usually a set dollar amount such as $250 or $500.
  • A co-payment is the portion of your health care expenses not covered by insurance. A co-payment is usually a percentage figure, like 10% or 20%.

    For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350. Of that $350, your co-payment might be 20%, meaning that you will have to pay an additional $70. Your insurance company will pay the remaining $280.

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2. Who is responsible for paying my bill?

Pikeville Medical Center will bill your insurance company directly (unless you specify otherwise). However, you are ultimately responsible for making certain that your bill is paid.

If a balance remains after your insurance has issued a payment or a denial, payment is due immediately upon receipt of your statement.

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3. What other bill(s) will I receive?

In addition to your bill from the hospital or the hospital’s employed physicians, you may receive bills from other physicians who may have provided services to you. For instance, you may receive bills from consulting physicians, radiologists, or other specialists. Please contact their office directly if you have questions concerning their bills.

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4. Did you bill my correct insurance?

To find the answer to this question,
you will need to check your account details.

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5. What is pending with my insurance?

To find the answer to this question,
you will need to check your account details.

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6. What do I owe?

To find the answer to this question,
you will need to check your account details.

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7.Did you receive my payment?

To find the answer to this question,
you will need to check your account details.

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8. Why didn't my insurance pay?

Please contact your insurance directly for this information.

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